Help

Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?

My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?

International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?

FAQ for 1AM Classes
• Are there more classes coming? How do I get info on upcoming classes?
• Can you send me, or my interested friend a brochure for the classes?
• Do I have to pay the full amount if I know I’m going to miss a class?
• Do I need to bring anything to class?
• Do you offer payment plans?
• Do you offer private classes to groups? Is there a group rate?
• How can I be sure I won't turn into a graffiti vandal?
• How do I enroll in a 1AM class? What forms of payment do you take?
• How much are the classes? What are the dates and how long is each class?
• What can I do if I can’t make all the classes? Are there makeup classes?
• What is the age limits for your class?
• What is your refund policy?
• Where are the classes held?

Guarantees
• Low Price Guarantee
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?